We understand that the ongoing pandemic involving the novel coronavirus, COVID-19, has caused concern for clients who are booked on trips with us, or are considering booking trips with us. We realize there are those who might avoid all travel during these times.
In light of the situation, Peak Planet will allow clients to defer their climbs up to one year from the original date. There is no fee to reschedule as long as we are notified 30 days or more prior to your trip start date. If we are notified within 30 days of your trip start date, there will be a $200 fee per person to reschedule. For safaris, we are restricted by individual booking terms with each of our partner hotels and tented camps. Therefore, clients may incur fees for rescheduling their safaris to cover our fixed costs. Some only allow cancellation if a travel ban is in effect. We will continue to work with our partners for more lenient terms.
The staff at Peak Planet would like to assure everyone that the safety and well-being of all our clients is very important to us, on and off the mountain. We hope to see you in Tanzania soon.
FREQUENTLY ASKED QUESTIONS
What is the current status of tourism in Tanzania?
Last week Tanzania’s President declared that the country was open for tourism. There are no longer any travel restrictions for visitors who arrive from other countries, including no mandatory quarantines. However, thermal screening will be done at arrival points. Airlines have resumed flights in and out of Kilimanjaro Airport.
What precautions is the Tanzanian tourism industry taking during the pandemic?
The Ministry of Natural Resources and Tourism published new standard operating procedures for tourism staff, airports, ships, accommodations, and tour operators. These procedures outline common sense directives designed to reduce the risk of infection. These include the regular sanitizing of surfaces, washing hands, wearing PPE, and maintaining social distance. If a guest is found to be positive of COVID-19, arrangements will be made at the advice of the Rapid Response Team.
What is Peak Planet doing to keep its clients safe from COVID-19?
Many operators, including Peak Planet, were involved in the creation of the approved standard operating procedures. We believe in the new measures and will comply with them. All equipment will be disinfected prior to use. Our staff will wear PPE when in close proximity to our clients. The number of crew members who interact with a client and handle a client’s belongings will be limited. In addition, we have additional opportunities to maintain social distance on the mountain by offering single tents and rooms for single travelers, and serving meals in separate tents if desired.
What do I need to do if I decide to postpone my trip?
Clients may defer their climbs up to one year from the original date. Email us at firstname.lastname@example.org and let us know you intend to defer your trip. You do not need to tell us the new date at this time. There is no fee to reschedule as long as we are notified 30 days or more prior to your trip start date. If we are notified within 30 days of your trip start date, there will be a $200 fee per person to reschedule.
What should I do if I want to go on my scheduled trip?
Unless you told us you wanted to defer your trip, we have you scheduled on your original date. But we would appreciate that you confirm your intent if we have not discussed it already. We want to make sure everything is in place for your Kilimanjaro expedition and Tanzanian safari. Note that balance payments are due 60 days before the trip start date.
What is the outlook of the pandemic in Tanzania today?
The official numbers state that there are approximately 500 cases and 21 deaths. However, similar to many countries, there has not been widespread testing. In short, the data must be taken with a grain of salt. We will continue to monitor the situation on the ground.
Are you taking new bookings for climbs and safaris?
Yes, we continue to book clients for trips in 2020 and 2021. See Dates & Prices.