These Terms and Conditions govern the relationship between you and Peak Planet (hereinafter referred to as “the Company”). By booking a trip, you agree to be bound by these Terms and Conditions which outline our cancellation policy and certain limitations of liability. The person or persons named on the booking are hereinafter referred to as the “Client”. These Terms and Conditions may affect your rights and designate the governing law and forum for resolution of any and all disputes.
1. By making a booking, Client acknowledges to have read this document and agrees to be bound by the Terms and Conditions. A booking is accepted and becomes definite only from the date when the Company sends an email explicitly stating that the trip is confirmed.
2. All prices include park fees, accommodation and transport as described, and all mountain costs except tips, drinks, and other items of personal expenditure. Prices assume no changes in current park fees, regulations and other statutory government taxes. If park fees, regulations and other statuatory government taxes increase between the time of booking and the trip start date, the Company may require a price adjustment to cover any such increases. The Company also reserves the right to change the prices at any time before bookings are confirmed.
3. A 20% deposit, paid by digital payment or bank transfer is due at the time of booking. The trip balance payment is due 60 days prior to trip departure. Failure to make full payment by the due date may result in forfeiture of the trip deposit and any partial balance payments. The Company reserves the right to cancel any reservation should timely final payment not be received. It is the Client’s responsibility to ensure payment is made by the due date.
4. The deposit will be refunded if the trip cannot be confirmed. Otherwise, the deposit is not refundable under any circumstances. If cancellation is made 60 days or more before the trip start date, the cancellation fee is 20% of the total trip price. If cancellation is made 59 to 31 days prior to trip start date, the cancellation fee is 50% of the total trip price. If cancellation is made 31 days or less prior to trip start date, there are no refunds. Trip cancellations must be made in writing and acknowledged by the Company. The cancellation shall be deemed to have been made on the date such notice is received by the Company.
5. Should the Client be unable to make their trip it may be possible to transfer payments and deposits. The new trip must occur within one year of the original date. The Company reserves the right to prohibit a trip transfer. For a request to transfer made more than 60 days before the original start date, a fee of $200 per person will be charged, should a transfer request be granted. For a transfer request made within 59 to 32 days of the trip start date, a fee of $400 per person will be charged, should a transfer request be granted. No transfers will be granted less than 31 days of the trip start date.
6. Travel Insurance is mandatory. Client must have valid travel and medical insurance which covers high altitude trekking, medical and repatriation costs, trip cancellation and emergency evacuation. Client must provide proof of insurance to before the trip commences. The Client will not be allowed to participate in the trip without such insurance and will not be entitled to any refund. Furthermore, Client certifies that he or she has adequate insurance to cover any injury or damage he or she may suffer while participating, or else agree to bear the costs of such injury and damage himself or herself.
7. If the Client leaves the trip, voluntarily or involuntarily, under any circumstances, after the trip has begun any additional cost incurred due to such action is the responsibility of the Client. There are no refunds for services not utilized.
8. The Client understands that hiking at high altitudes is extremely strenuous and potentially dangerous. In addition, medical care may not be immediately available. Clients should not engage in any activity that would be detrimental to their health or which would be opposed by their doctor for any reason. The Client affirms that he or she is fully capable and medically cleared to participate in the trip. Clients over the age of 65 years must present a doctor’s certificate stating they are fit to climb Kilimanjaro. Client certifies that he or she is willing to assume the risk of any medicial or physical condition he or she may have.
9. The Client understands that the Company acts only as agents for hotels, transportation companies, land operators and suppliers of tours, travel or travel-related services. The Client understands that the Company has no control over and accepts no responsibility for the actions of any contractor involved in providing services on the trip. The Company shall not be held liable for any injury, damage, and loss delay and irregularity that may be occasioned for any reason, including, but not limited to, any defect in vehicle, the acts or default of any company or person engaged in conveying passengers, acts of God, detention, delay or expenses arising from quarantine, terrorism, war, strikes, thefts, pilferage, force-majeure, civil disturbances, government restrictions or regulations, accidents by air-craft, boat, bicycle, or any other (non) motor vehicle, or any hotel, inn, restaurant or accommodation, failure of any means or transportation to arrive or depart as scheduled or changes in transit, hotel, inn, guest house or camping service.
10. The Client understands that participation in an adventure trip in a foreign country has significant hazards and risks. These risks can cause physical or emotional injury, illness, paralysis, or death. The Client accepts these risks and fully assumes all risks. The Client understands that participation in the trip is purely voluntary and elects to participate in spite of the risks. Decisions are made by the Company and Clients based on a variety of perceptions and evaluations, which by their nature are imprecise and subject to errors in judgment. The Client understands that he or she must exercise his or her own ability and thought in keeping safe and secure, and is solely liable for his or her safety. The Client fully and forever releases and discharges the Company and its respective officers, directors, employees, contractors, agents, successors and assigns from any and all costs (including, without limitation, actual legal costs), claims, demands, actions, causes of action and liabilities whatsoever for any and all losses, damages, death or injuries to any persons or loss of property, which may be sustained by the Client in connection with or in any way relating to this trip, due to any cause or reason whatsoever including, with limitation, the reckless, willful or negligent actions or omissions of the Company or any other person or persons.
11. The Client agrees that Wyoming law shall be applied in any legal action involving the interpretation, validity and/or enforceability of this agreement or any disagreement or legal action between the parties, and that any legal action, lawsuits or arbitration resulting from Client’s participation in this activity shall be brought only in Wyoming. Should a court of competent jurisdiction declare any part of this agreement unenforceable, the remaining parts or paragraphs shall remain in full force and effect. Should the Company or anyone acting on their behalf, be required to incur attorney’s fees and costs to enforce this agreement, Client agrees to indemnify and hold them harmless for all such fees and costs. These terms shall continue and be in effect after the trip.
12. The Client acknowledges that by agreeing to these Terms and Conditions, if anyone is hurt while participating in this trip the Client may be found by a court of law to have waived his or her right to maintain a lawsuit against the Company on the basis of any claim from which the Client has released them herein.
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contacts from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to climb Kilimanjaro.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.